Server Down

I would like to express my apologies for the website being down since Sunday. Thankfully it now appears to be intermittently online but two days outage due to ‘a server problem’ by my hosting company is frankly unacceptable in this day and age.

Here’s their response:-

‘We are currently experiencing problems with UKC04 regarding all services. We have stopped all services and are currently running a full restore of this server to the original hardware. We will then upgrade the Hardware, Software (to Plesk Onyx) and Operating System to the very latest revision.

We are working with our upstream partners eUKHOST and can assure you that we have our best engineers dedicated to the task of returning full service as soon as possible.

In the meantime, please be patient while the restore process completes. We have a full and complete backup of all data which is verified to be intact from the evening of August 5th.

The hardware provision and setup can take up to 48 hours. However, if upon completion of the restore (24 hours) the server operates satisfactorily then we will re-schedule the hardware upgrade to take place weekend 13th August and bring the server back online.

We will update this page once the restore completes. Please do not trouble the help desk staff for updates, they can only direct you to this page. The server team will update this page directly at each point.’

That cop-out outlined in blue and this being the second occurrence is why I’m considering a change of host. If anyone can suggest a reliable, sensibly priced alternative – preferably by annual contract – I’d be most grateful if you can let me know via Twitter of Facebook message.